Our customer support team is available to assist you with any questions, including help with product fitments, concerns, or feedback you may have. You can reach us by email at, by phone at +31 10 21 86 215, or via WhatsApp text at +31 10 21 86 215. Our customer support hours are from 9:00 am to 5:00 pm, Monday through Friday, +1 GMT.


We are committed to providing our customers with a seamless and personalized shopping experience. If you need help choosing the right products or making an order, our customer service team is here to assist you. You can reach out to us via our contact page, WhatsApp or email at Our team will be happy to answer any questions you may have, provide product recommendations, and assist with your order.

The ability to make changes or cancel an order depends on the current status of the order. Please contact us as soon as possible at and we will do our best to assist you with any adjustments or cancellation requests before your order is processed and shipped. Please keep in mind that once an order has been shipped, it cannot be cancelled or adjusted.


Once your package has been shipped, you will receive a shipping confirmation with a tracking number.

In-stock products will be shipped within 1 business day. The estimated delivery time for each product is indicated on the product page.

Yes, we offer worldwide shipping on all products in our store via DPD, UPS, and FedEx, as well as freight services.

Shipping fees are automatically calculated at the checkout.

At Baan, we take great care in ensuring the safe delivery of our products. All products will be shipped in their original packaging or, if necessary, repacked using the original packaging to ensure protection during transit. Additionally, for our wheel and tire products, we have specially designed custom packaging to further ensure safe delivery. We are committed to ensuring that your order arrives in perfect condition.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that in order to be eligible for a refund or replacement, we require a photo or video of the damaged or defective item and the original packaging. Additionally, please keep in mind that claims for damaged or defective items must be reported within 7 days of receiving your order. If the issue is not reported within this time frame, we may not be able to process your claim.

Some international trading agreements and local customs regulations may restrict our ability to ship certain items to your location. Please note that we will inform you of any potential restrictions before you complete your purchase. If you have any concerns or questions, please reach out to us at before placing your order. Additionally, please be aware that you may be responsible for any import or customs fees that may apply to your shipment.

You can rest assured that your purchase will be safe until it reaches you, as we ship with reputable couriers. Your order is insured against theft and accidental damage during delivery. Once your purchase has been delivered to the specified address and signed for, they are no longer covered by insurance. If you are unavailable when your package arrives, our courier will make two more attempts to deliver your purchase. If you won't be in or prefer the courier to leave the package in a safe place, you can check the courier's tracking page for the option to waive the signature and make a delivery request. Note that not all couriers and destinations have this service, please check with the courier for more information. Be aware that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival. If you have any concerns about your delivery, please contact us at

Returns and refunds

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To request a return, please contact us at

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note that the customer is responsible for the costs and arrangements of the return, and all shipping costs are non-refundable. To be eligible for a return, the item must be unused and in the same condition that you received it, with the original tags and packaging. 

If you are eligible for a refund, we will process it as soon as possible and notify you once it has been completed. The refund will be credited to the original payment method.

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Baan account or future orders being refused.


We accept credit cards, PayPal, IDeal, and wire transfers (including crypto transfers), all subject to appropriate verification.

Available payment options may change depending on the items within your shopping bag and your location.

To help ensure that your shopping experience is safe, simple and secure BAAN velgen uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.
You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

Yes, we take the security of our customers' payment information very seriously. We use advanced encryption and security technology to protect your personal and financial information.


All of our products come with a manufacturer's warranty. If you have any issues with a product you have purchased, please contact us at or via WhatsApp +31615545319. We will assist you in making a warranty claim with the manufacturer and support you throughout the process as the original purchaser.

Taxes and custom duties

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Baan. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Taxes and duties are calculated according to your shipping destination. Orders outside the EU will not include taxes. Make sure to select your location for correct local market pricing, delivery times and shipping costs. We ship on a DAP (Delivered at Place) basis, which means that all relevant import taxes and duties will not be included in the final purchase price.


At Baan Velgen, our collection is carefully curated to provide our customers with only the finest high-end car parts and accessories. We offer a wide range of exclusive brands, including wheels, tires, suspension kits, and exhausts that have been carefully selected to ensure they meet our strict standards of quality and performance. With a focus on providing our customers with the best options for their car, our collection is tailored to meet the needs of even the most discerning car enthusiasts.

We offer a wide range of high-end products that are designed to enhance the performance and appearance of luxury cars, including wheels, tires, suspension kits, and exhausts. We also offer the latest in car audio, navigation and other advanced features. Our team of experts is always available to provide you with personalized recommendations based on your specific car make and model.

Yes, we offer professional installation services for all the products we sell. Our team of experts is highly trained and experienced in the installation of luxury car parts and accessories. We can also recommend certified installation partners in your area, who are specialized in luxury car brands

We have a wide network of suppliers and manufacturers and can help you find the parts you need for your luxury car, even if they are hard to find. Contact us for more information about finding hard-to-find parts for your luxury car.

You can easily find compatible parts for your luxury car by using our "Shop by Vehicle" selector on our website. This allows you to select the make, model, and year of your vehicle to find parts that are guaranteed to be compatible. Additionally, our team of experts is highly knowledgeable about the specific requirements and compatibility of all the products we offer. We are happy to provide you with personalized recommendations based on your specific car make and model. If you have any questions about product compatibility, please contact us at

Lowering Links

The lowering links can be installed on cars with air suspension only.

The lowering links can lower the car anywhere from 0cm to 5cm.

Yes, all the heights in the setting of the car will be lowered with the installation of the lowering links.

No, the lowering process does not involve any electronic adjustments.

The product is in direct stock and will be shipped within 1 day of the order being placed.

No, the installation of the lowering links is very easy.

If installed by the customer, the installation takes 60-90 minutes.

You can order the lowering link set and have it installed by a local shop. However, if you're handy, the installation is easy to do yourself.

Yes, there is a guide available. Once you have placed your order, we will send you the installation guide and a link to a helpful YouTube video.

Yes, a precise measurement tool and a wrench number 10 are required for the installation of the lowering links.


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